Last Updated on 11.12.2024
Anyone can call +91-9088190904 to block their accounts or report suspicious transactions happened in Recharge Panda.
Police, Cyber Cell and other Legal bodies can reach out us for any type of fraudulent activities or cyber crime report at legal@rechargepanda.com or care@rechargepanda.com at any point of time.
The Customer Grievance Redressal Framework outlines the procedures for addressing customer queries and complaints at Recharge Panda.
Call Us
For any concerns, customers can call +91-9088190904 to report issues such as failed transactions or suspicious activity. Support is available 24×7, 365 days a year.
Resolution Time: 2 to 48hours for complaints.
Mail Us
You can email your feedback, queries, or complaints to care@rechargepanda.com.
Grievance Redressal If Level 1 support does not resolve the issue satisfactorily, escalate your grievance by contacting our designated Grievance Redressal Officer:
Officer Name: Aroop R Banerjee
Phone: +91-9088190904
Email: grievance@rechargepanda.com
Working Hours: 9:30 AM to 6:30 PM (Monday-Friday; excluding public holidays)
Resolution Time: 5 Business Days, excluding the time taken to provide necessary documentation.
If the grievance remains unresolved at Level 2 or if you are dissatisfied with the response, escalate to the Nodal Officer:
Officer Name: Samiran Ghosh
Phone: +91-9088190904
Email: nodal.officer@rechargepanda.com
Working Hours: 9:30 AM to 6:30 PM (Monday-Friday; excluding public holidays)
Resolution Time: 5 Business Days, excluding the time taken to provide required information.
Email Support: Send your complaints to care@rechargepanda.com.
Helpline: Contact +91-9088190904 for urgent assistance regarding failed transactions or suspicious activity.
A grievance will be considered closed under the following conditions:
When the complainant accepts the resolution provided at any level.
When no response is received from the complainant within 7 days of the resolution being communicated.
By adhering to this framework, Recharge Panda is committed to providing timely and effective resolutions to customer grievances.