At Recharge Panda, we aim to ensure smooth and reliable services for all transactions, including recharges, bill payments, and other offerings. However, the following terms apply:
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Real-Time Transactions
- All transactions on Recharge Panda, including recharges and bill payments, are processed in real time.
- Once a transaction is successfully completed, it cannot be canceled, exchanged, or refunded.
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Customer Responsibility
- You are solely responsible for providing accurate details, including the mobile number, operator name, recharge value, or any other required information during a transaction. Recharge Panda is not liable for errors such as incorrect mobile
numbers, account details, or operator selections entered by the customer.
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Failed Transactions
- In case of a failed transaction where money has been debited from your account but the service (e.g., recharge or bill payment) is not delivered, please notify us within 24 hours of the transaction by contacting our support
team. Include the following details:
- Mobile number or account details used for the transaction
- Operator name
- Recharge or bill payment value
- Transaction date
- Order ID
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Resolution Process
- If the transaction fails due to technical issues such as “service provider unavailable” or “invalid transaction,” the debited amount will be refunded to your original payment method (bank account, card, UPI, etc.) within 5–7 business days,
as per standard banking timelines.
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Refund Procedure
- To request a refund, contact our support team via email or through the “Contact Us” section on our website.
- Our team will investigate the matter and provide updates on the resolution status.
Recharge Panda reserves the right to amend this policy at any time without prior notice. For further queries, please reach out to our support team.
