The website ‘www.rechargepanda.com’ and mobile application ‘Recharge Panda’, along with all associated or ancillary applications, products, websites, and services (“Website/Platform”), are the property of and managed by Recharge Panda, a company incorporated under the Companies Act, 2013, with its registered office at NO 220, 2ND PHASE, DOMLUR 2ND STAGE, Bangalore North, Bangalore-560075, Karnataka and the corporate office address is RA 423, Nabapally, Sec IV, Saltlake City, Kolkata - 700105 (hereinafter referred to as the "Company," which expression shall, unless repugnant to the context thereof, include its permitted successors and assigns).

 

For the purposes of this Privacy Policy, accessing or using the Platform to avail services such as mobile recharge, bill payments, and other features offered by Recharge Panda, including all information, tools, and services provided therein, shall hereinafter collectively be referred to as the “Services”.

 

As used herein, “Users” shall mean anyone who accesses or uses the Services or Platform on any mobile phone, tablet, or other devices (hereinafter collectively referred to as “Device”).

 

You are encouraged to read this Privacy Policy regarding the collection, use, and disclosure of your information to keep yourself informed about changes or updates made to this Policy. This Privacy Policy is limited to the products and services provided by the Company and does not cover services offered by third-party affiliates or partners. For queries related to affiliate services, please refer to their respective privacy policies.

 

By accessing or using any version of the mobile application or platform, you signify that you have read, understood, and agreed to be bound by this Privacy Policy of the Company, along with any other applicable laws.

 

This Privacy Policy forms an electronic contract within the provisions of the Information Technology Act, 2000 (“IT Act”), including rules made thereunder, and the amended provisions pertaining to electronic documents/records in various statutes as amended by the IT Act from time to time. This Policy does not require any physical, electronic, or digital signature.

 

This Policy shall, at all times, be read and construed in conjunction with the terms and conditions of use of the Platform (“T&C”).

 

The Company does not differentiate between Users based on the device used to access the Platform, provided the login credentials match the registered account. To ensure accurate data capture and a seamless experience, it is advised to use your own credentials to access the Platform.

 

This Policy highlights the type of data collected from Users during their interaction with the Platform. It also details the purposes for which such data is collected and the Company’s policy regarding sharing such data with third-party entities.

 

The terms “We,” “Us,” and “Our” refer collectively to the Company, and the terms “You,” “Your,” and “Yourself” refer to the User.

 

COLLECTION OF INFORMATION
Recharge Panda may collect the following personal and non-personal information during your use of the Platform. Information may be gathered during the registration process, user interactions, or other activities on the Platform (“Information”), as required to facilitate operations.

Personal Information:

• Name of the User.
• Mobile number of the User.
• Email ID (primary/alternative).
• Payment details, including methods used for transactions.
• Internet Protocol (IP) address.
• Any other personal information explicitly provided by the User.

Non-personal Information:

• Details of the User's internet or telecom service provider.
• Device type, browser specifications, and unique device identifiers.
• Geolocation data of the User.
• Usage and behavioral statistics on the application.

 

Additional Notes:
The Platform may log and store the duration of User sessions for internal analysis. All information may be collected and stored in electronic form, but the Company is authorized to maintain it in physical form as required.

Recharge Panda ensures the utmost safety and protection of financial and sensitive information. Such data will only be shared with third parties under stringent safety protocols and as necessary to fulfill service obligations.

PURPOSE AND USE OF INFORMATION
All information collected and stored by the Platform shall be used for the following purposes:

1. To provide seamless mobile recharge, bill payment services, and other related features.
2. To keep track of transaction history for improved service and user convenience.
3. To inform Users of promotions, offers, surveys, events, or services that may be of interest to them.
4. To continuously enhance the Platform’s performance and service offerings.
5. To conduct user research, analysis, and surveys.
6. To implement necessary security measures to safeguard personal data.
7. To administer User accounts and facilitate transactions in the normal course of business.
8. To contact Users in the event of fraudulent activity, illegal actions, or a breach of privacy.
9. To enable authorized employees or agents of the Company to communicate with Users when required to provide requested services.
10. Any other purpose deemed fit by the Company, provided it aligns with the principles outlined in this Policy.

REPRESENTATIONS AND WARRANTIES

 

By the User:
Every User hereby represents and warrants to the Company that:

1. All information provided by the User is accurate, current, and up-to-date.
2. The provision of such information by the User does not violate any third-party agreement, law, or judgment.
3. The information provided does not belong to any third party unless the User is duly authorized to use, access, and share such information.
4. The Company and its officers, directors, contractors, or agents shall not be held responsible for verifying the authenticity of the User’s provided information.
5. The User shall indemnify and hold harmless the Company, its officers, directors, and agents, as well as any third party relying on the provided information, in the event of a breach of this Policy.

 

By the Company:
The Company represents and warrants to every User that:

1. It will not collect sensitive personal data unless it is essential for providing the services offered by the Platform.
2. It will not retain sensitive personal data longer than necessary for lawful use.
3. When collecting information directly from Users, the Company will make reasonable efforts to inform Users about the purpose of data collection, the intended recipients, and details of the agencies involved in collecting or retaining the information.
4. It follows the security practices prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).

SHARING OF INFORMATION

Recharge Panda may share Users’ information with:

1. Affiliates, employees, or service providers, as needed for efficient service delivery, traffic management, and fraud prevention.
2. Regulatory and governmental authorities or advisors (e.g., law firms or auditors) if required by law.
3. Prospective buyers in case of a business transfer or acquisition, subject to appropriate confidentiality obligations.
4. Partners or vendors when explicitly authorized by the User for specific purposes (e.g., marketing).

Recharge Panda ensures that sensitive personal data is shared only under stringent safety and confidentiality protocols.

 

MARKETING AND PROMOTIONS
With explicit consent from Users, the Company may use their information to communicate promotional offers or marketing materials. Users can opt out by following the unsubscribe instructions in communications or by contacting Recharge Panda directly.

 

THIRD-PARTY LINKS
The Platform may contain links to third-party websites or applications. Recharge Panda is not responsible for the privacy practices, content, or actions of these third parties. Users are encouraged to review the privacy policies of third-party platforms before sharing their personal information.

 

USER INFORMATION PROTECTION AND CONFIDENTIALITY

Recharge Panda takes the protection and confidentiality of User information seriously. User data is stored in electronic form on Company systems and may occasionally be converted into physical form. The Company employs reasonable security practices, including managerial, technical, operational, and physical measures, to safeguard the information in line with its business needs and the sensitivity of the data collected.

 

Account Security:

1. No administrator or employee of Recharge Panda will have access to your login details. Users are responsible for securing their login credentials and devices.
2. Users should log out of the Platform after completing their session to prevent unauthorized access.
3. Recharge Panda disclaims liability for unauthorized account access due to User negligence. If you suspect unauthorized use, notify Recharge Panda immediately by emailing care@rechargepanda.com.
4. Users indemnify Recharge Panda for losses incurred due to unauthorized access arising from User negligence.

 

Access to Information:

• User information is shared with employees, agents, partners, and third parties strictly on a need-to-know basis, with employees bound by confidentiality obligations.
• Recharge Panda is not responsible for breaches or misuse of User data by third parties acting outside the scope of its agreements with them.

 

Liability and Exclusions:
Recharge Panda is not liable for:

1. Breaches caused by external events, including government actions, hacking, or internet failures.
2. Unauthorized actions by third parties beyond the Company’s reasonable control.

 

Disclosure of Information:
User data will remain private unless disclosure is deemed necessary to:

1. Comply with legal obligations, such as court orders or government requests.
2. Protect the rights, property, or safety of Recharge Panda or third parties.
3. Enforce the Platform’s Terms of Use.
4. Respond to claims of content infringement or violations of third-party rights.

Recharge Panda abides by the applicable rules and regulations, including the Information Technology Act, 2000, and any relevant notifications or circulars, ensuring compliance with laws for secure financial services.

 

OPTION TO OPT-OUT AND WITHDRAWAL OF INFORMATION

Users have the right to:

1. Opt-out of providing their information to Recharge Panda.
2. Withdraw consent for information usage at any time during or after using the Platform.

Upon withdrawal, Recharge Panda may, at its discretion, continue or discontinue services for the User.

 

ACCOUNT DELETION

Recharge Panda offers a feature for Users to request account deletion via the support section. Upon receiving such a request:

1. The User’s account information will be archived in compliance with regulatory and data retention policies.
2. In cases of unresolved disputes or claims, the information will be retained until the issues are resolved, after which it will be archived.

 

Retention of Information:
Certain information may be retained for legitimate purposes, including:

• Fraud prevention.
• Enhancing safety and security.
• Fulfilling legal obligations and ensuring compliance.

 

Temporary Deactivation or Unlinking Instruments:
Users may request temporary deactivation of their account or unlinking of a bank card or instrument.

• Temporarily deactivated accounts will remain inaccessible until a reactivation request is submitted via care@rechargepanda.com and processed successfully.

 

COOKIES AND THIRD-PARTY WEBSITE/PLATFORM LINKS

Recharge Panda uses secure cookies (small data files) to enhance the user experience by tracking preferences, enabling faster logins, and analyzing user trends to improve our services.

 

Cookie Management:

• Most browsers are configured to accept cookies by default. However, Users can modify their browser settings to reject cookies or notify them when cookies are sent.
• Please note: Disabling cookies may affect the functionality of certain features on the Platform.

 

Third-Party Links:
The Platform may contain links to third-party websites or platforms. By accessing these links, Users acknowledge and agree that:

1. Recharge Panda is not responsible for the privacy practices or content of third-party websites.
2. Access to third-party websites is at the User’s discretion, and this Privacy Policy does not apply to any personal information shared with those third parties.

Recharge Panda disclaims liability for breaches of privacy or objectionable content on third-party websites accessed via the Platform.

 

UPDATION OF POLICY

Recharge Panda reserves the right to update or modify this Privacy Policy at any time without prior notice.

• Any changes that limit or curtail existing User rights will be communicated to the Users.
• Updates will take effect immediately upon posting to the Platform, and continued use of the Platform constitutes acceptance of the revised Policy.

 

COMPLIANCE

Recharge Panda adheres to industry standards and legal requirements, including:

1. Data Localization Requirements: Storing all customer data securely within India, as per Reserve Bank of India (RBI) guidelines.
2. Using Positive SSL: Ensuring high security of data by installing Positive SSL certificate to encrypt the data to prevent cyber attacks.

 

GRIEVANCE REDRESSAL

If Users experience privacy violations, identity theft, or have grievances related to the Platform, they can contact Recharge Panda at care@rechargepanda.com or legal@rechargepanda.com .

• Grievances will be addressed as per the mentioned deadline in the Grievance Cell page.

 

GOVERNING LAW AND JURISDICTION

All disputes related to this Policy shall be governed by Indian laws and resolved through arbitration:

1. Arbitration will follow the Arbitration and Conciliation Act, 1996.
2. The seat of arbitration shall be Kolkata, West Bengal, and proceedings will be conducted in English.
3. The courts in Kolkata, West Bengal, shall have exclusive jurisdiction over any disputes arising from this Policy.

 

CONTACT US
For queries, complaints, or assistance, please contact:
Recharge Panda Support
Email: care@rechargepanda.com
Phone: +91-9088190904

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